Course Detail

Home > Professional Development Courses >

Balanced Scorecard Design & Deployment

Introduction

The balanced scorecard has proven to be a practical and well received strategic performance management and communication tool across multiple industries and organizations. This program is designed to provide participants with a good practical working knowledge of the core issues relating to the design, development and deployment of the Balanced Scorecard.

Course Objectives

1. Understand the importance of creating Alignment to deliver results
2. Create a practical understanding of the “Balanced Scorecard” as a strategic performance management tool. (What it can and cannot do for you and your organization)
3. Define and map operational aspects and performance expectations of the strategy
4. Gain practical experience developing a balanced scorecard
5. Establish criteria to evaluate the quality of the scorecard
6. Learn a practical approach to implement and manage the scorecard in a dynamic environment
7. Mistakes to avoid when using the balanced scorecard

Course Outline

This two day program has been divided into 4 modules:

Module 1 - Introduction & Overview
• Challenges of delivering results in a dynamic business environment
• Criticality of performance Alignment
• Overview of the Balanced Scorecard as a strategic performance management tool
• Industry Lessons learnt since the introduction of the Balanced Scorecard
• What the Balanced Scorecard can and cannot achieve for you and your organization

Module 2 - Designing a Balanced Scorecard
• Defining your strategy
• Defining the Perspectives for a Balanced Scorecard to suit your organization
• Understanding the components of an effective Balanced Scorecard
• Appreciating the multiple uses of the scorecard

Module 3 - Developing the Balanced Scorecard
• Developing performance measures for strategic and operational issues
• Linking performance measures into cause and effect relationships
• Evaluating the quality of the scorecard developed

Module 4 - Deploying the Scorecard
• Cascading the balanced scorecard and linking it with other simpler performance management tools used in the organization
• Using the scorecard as a key communication tool to create clarity and accountability for results
• Tracking and reporting performance
• Dealing with changes

Trainer(s)

Dr Fernando, Kevin

Dr. Fernando is a full time industry practitioner, part-time trainer and consultant. His areas of expertise include – strategy, leadership, organization design and human resource management. His clients have included IHS Energy, SAP China, Sumitomo, Textron, Media Corp, Pfizer, Caltex, Glower Hair Care, SCI, etc. He is the author of 3 books on Strategic HRM and is currently writing his 4th book on Competitive Strategy.

Dr. Fernado brings with him more than 15 years of industrial experience, having worked in Local, Japanese and American multinational companies. He is currently the Vice President for Strategy, HR and IT (Asia Pacific & Global Electronics) for a US$2 billion business unit of a US$16 Billion multi-industry USA multinational.

Dr. Fernado has a DBA from Gibaran Business School (Australia), MBus (Accounting) from Victoria University of Technology (Australia), Masters of Management from University of Southern Queensland (Australia), MBA from University of Leicester (UK) and Graduate Diploma in Management Consulting from Sheffield Hallam University (UK). He has trained at the under graduate and post-graduate level for a number of Australian, UK and American Universities and Professional bodies.

Who Should Attend

Designed for directors and managers that are responsible to map out business strategies and initiatives for the organization.

Course Details

Date:

19 to 20 August 2009

Time:

9:00am to 5:00pm

Venue:

NTU@one-north campus, Executive Centre

Closing Date:

5 August 2009

Fee:

Standard: SGD$780 Alumni: SGD$624 Group (3 & Above): SGD$702

Registration fees inclusive of:

Course materials
Light refreshments
Lunch
Complimentary parking (1 entry/day) - applicable at NTU@one-north campus only.
Prevailing GST

Online Registration

>> CLICK HERE to Register Online

Methods of Payment

1. Credit Card (Visa and Mastercard only)

2. Cheque made payable to Nanyang Technological University

3. Invoice to Company (for Company Sponsored Participants)

4. E-invoice (for Government Organizations)

Cancellation & Refund Policy

Written notification to cce@ntu.edu.sg or fax: (+65) 6774 2911 at least 10 days before course commencement	No cancellation charges (Full refund)
Written notification within 4 – 9 days before course commencement	50% of course fees (50% refund)
Written notification within 3 days before course commencement	100% of course fees (No refund)